Closer to the customer
A nationwide organization secured from experience in performing various maintenance projects and a professional manpower with the best technology will come closer to you.
Counseling Center (national representative number)
- Respond to all inquiries regarding disability reception, disability counseling, technical counseling, and complaints.
- Automatic assignment of engineer in charge according to received details (using TIMS)
- Monitoring of failure and complaint handling history
- Happy call progress on the details that have been processed.
Zero service blind spot 化
We support stable operation during the life cycle of the target product for the convenience and satisfaction of customers from the receipt of a failure to the completion of the failure handling.
Fault reception and handling process
Tims (Total Information Management System)
- Master management
- Basic information management
- Systematized management of operating device information
- Mobile Program Operation
- mTIMS App installed on the smartphone.
- Remote confirmation of detailed receipt details
- Progress and report management
- Work progress management
- Real-time report output management for quality status
- Fault management
- Real-time registration and inquiry management for service requests
- Upon receipt of a fault, SMS is sent immediately to the maintenance personnel in charge.